DispatchIQ matches every service request to the right technician, with the right parts, at the right time. No spreadsheets. No phone tag. No guessing.
Customer calls, emails, or the machine reports an error code automatically. DispatchIQ captures it, identifies the device, and classifies the issue.
Considers technician skills, current location, drive time, parts on their truck, and workload. Picks the fastest path to a first-time fix.
The tech gets the assignment with full device history, error codes, and parts needed. You see real-time status. The customer gets an ETA.
Monitors meter reads, error frequency, and component age to predict failures before they happen. Schedule preventive visits instead of reacting to emergencies.
Plans technician routes across multi-state service territories. Minimizes windshield time. Maximizes calls completed per day.
Knows what parts each tech carries on their truck. Dispatches jobs to techs who already have the right fuser, drum, or belt. Fewer second trips.
Understands SLA response times for each customer contract. Prioritizes dispatches to meet commitments and prevent penalties.
Built by someone who lived it, for dealers who are done with the spreadsheet shuffle. Every service call, optimized. Every technician, equipped. Every customer, covered.